Frequently Asked Questions

Get all answers straight from the experts at CrowdPie. Still got a question? We're here to help! Contact us.

My project is still not finished. How can I see where it is or who is holding it up?

In your dashboard you can see where the document is, who has worked on it and for how long.

What payment services do you support?

We accept all major debit and credit cards.

Can I update my card details?

Yes. Go to the billing section of your dashboard and update your payment information.

Is this a secure site for purchases?

Absolutely! All billing information is processed and stored by the main payment providers that have the most stringent level of security in the payment industry. We ensure that we only work with payment providers that comply with the international PCI-DSS security standards.

Can I cancel my subscription?

Yes, you can cancel your subscription anytime. We will disable it until your current subscription expires. After that we will remove it.. You can enable your account again until your current subscription expires.

Can I request refund?

Unfortunately not. We do not issue full or partial refunds for any reason.

Where is my data located?

If data sovereignty or residency are important for you or a legal requirement, you can select the region from the portal. That is currently New Zealand, UK, Canada, EU or Australia and it doesn't leave these locations.

Can I track activities on my files?

Yes. All your different projects have a unique project number. For each file you can track user activities. You are able to see when, who has accessed or uploaded files. You can also track how much time you and other people have spent on each file.

How can you prove that CrowdPie is secure?

We are the most secure file sharing service provider and are continuously working to improve our security posture by complying with international security standards. Our main platform is security certified against ISO standard (ISO27001).

So, how secure are my files?

Your files are so secure that even our administrators can’t access your data. That means that even if our platform is hacked, the hacker won’t be able to obtain your information. We don’t keep a copy of your encryption keys and cant access your data. The downside is, that if you forget your password, we wont be able to restore your information for you.

What is the maximum filesize to upload?

We do not limit your filesize. You can choose any size, but it is likely that your computer, network bandwidth or the browser will be limiting your performance. We recommend to split large files in multiple files for better performance.

How strong is your encryption?

We use state of the art crypto algorithms, like elliptic cryptography with keys not less than 256 bit lenght.

Does the staff of CrowdPie have access to my files?

No, since you are the only owner of the cryptographic keys, not even us or any authority can access your files without your consent. Read this article for more info.